Home Banking Info and Q&A
About Home Banking
- Access to Home Banking is FREE
- Home Banking gives members the ability to complete almost any teller transaction via their pc and the Internet, there is no charge for access to the Home Banking.
- Here are a few of the things you can do when you visit your Credit Union's Home Banking:
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- Regular charges and fees do apply to certain transactions such as requesting copies of cleared checks, ordering checks, excessive transfers, etc.
About Electronic Bill Payment
- Electronic Bill Payment (EBP) is the bill payment module that allows members to pay their bills automatically 'on line'. No checks, no stamps!
- Electronic Bill Payment is FREE!
- The EBP module is easy to use. All of the information you need to set up bill payment for a particular payee can usually be found on your payment coupon or billing invoice.
- Click on 'Electronic Bill Pay' icon on the right hand panel of our website to enroll in the EBP module.
- At the initial use, please allow up to 10 days for your payment to arrive at its destination. This is because some payees may still be unable to accept "electronic payments". If that is the case, the credit union will generate and mail a check for the payment. We are finding, however, that many payees are accepting payments electronically as their technology catches up.
- You are able to access Home Banking but you receive a 'session timed out' message after a brief period of time.
Make sure your Internet browser is set to accept cookies. For Home Banking to function properly, it is important that you allow the small, temporary text files known as "cookies" to be stored on your computer. All of the latest browsers from Microsoft, America Online, and Netscape automatically accept these cookies, but each allows users the option to receive a warning when cookies are being downloaded or to refuse them altogether.
- You cannot access the sign-on screen.
Make sure your browser is set to use "Secure Socket Layer (SSL2 and SSL3) protocols. This is the security mechanism that keeps your session private.
- You are able to access Home Banking but your Internet browser keeps locking up or the screen becomes jumbled.
Make sure you have the latest version of your Internet browser software installed.
Check your browser software's home page for information on upgrades.
Previous versions of the software may work with Home Banking, but occasionally have problems.
- While attempting to log on you get an 'invalid user id' message.
Make sure you are entering just your member number and the correct PIN(Personal Identification Number). No "alpha" characters should be used when logging on If you have a pre-existing PIN you use to access MATEY that same PIN will work at Home Banking
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