Automated Voice Response System Quick Reference

1-800-348-8279

Accessing MATEY ( using your touchtone telephone)

Step 1

Call 1-800-348-8279

Press “1” for English
Press “2” for Spanish

Step 2

Choose from the following options:

Use MATEY

Enter your Member Number and the first 2 letters of your last name, followed by the # key.

Enter your password , followed by the # key.

 

Using MATEY

For Inquiries – Press 1

Press 1 – For Specific Account Information (enter account type)

Press 2 – Account Balances

• 1 - For Savings and Checking account balances
• 2 - For loan balances
• 3 - For certificate balances
• 4 - For all account balances
• * - To escape from this option

Press 3 – Cleared Checks, Deposits, Withdrawal Information (enter account type)

• 1 – For cleared check information
• 2 – For deposit information
• 3 – For withdrawal information
• 4 – To inquire if a specific check cleared
• * - To escape from this option

Press 4 – Interest or Dividend Information (enter account type)

• 1 – For interest / dividends paid this year
• 2 – For date / amount of last dividend paid
• 3 – For interest / dividends paid last year
• * - To escape from this option

Press 5 – Current loan information (enter account type)

• 1 - For loan payment information (next due date, payment or past due)
• 2 – For loan payoff
• * - To escape from this option

Press 6 – Payroll Information

Press 7 – Loan Application Status

Press 8 – Tax Information

• 1 – Interest / dividends paid this year and tax withholding
• 2 – Interest / dividends paid last year and withholding
• * - To escape from this option

To Transfer Funds – Press 2

Press

• 1 – To transfer to another account
• 2 – To transfer to a different member’s account
• 3 – To transfer from a joint member’s account
• 4 – To transfer from a joint member’s account to another joint member’s account
• * - To escape from this option

To Withdraw Funds – Press 3

• 1 – To request a check for yourself
• 2 – To request a check for payee
• * - To escape from this option

For Other Services – Press 4

• 1 – To change your password
• 2 – To estimate a loan payment
• 3 – To place a stop payment on a share draft
• 4 – To request a copy of a statement or cancelled check
• 5 - To report a lost or stolen ATM / Debit card
• * - To escape from this option

To enter a different Member Number – Press 5

To Inquire on a joint member’s account – Press 6

• Enter joint member’s account number and the first two letters of his or her last name

* To end this call